For any questions that are not listed below, please email to email@example.com. Kindly allow 24-48 hours response time. Thank you.
DIGITAL PDF PATTERN
Digital PDF pattern is strictly NOT refundable.
For any clarifications, please email us (firstname.lastname@example.org) with your order # for easy reference.
We appreciate that you do not dispute any bank charges prior reaching out to us, as we will be charged USD15 for admin fees. SCD reserves the right to bar you from buying any of SCD patterns and products for repeated or unreasonable cases.
ACCESS DIGITAL CONTENT
You can now access all your downloads DIRECTLY from your account. Log into your account and under "Order History", you can see all your past purchases. Click "My Downloadable Files" to access your files.
All digital content is restricted to maximum 5 downloads to prevent any potential fraud or abuse. It is recommended to download all the files on to your computer for future reference. You may email us (email@example.com) with your order # if you need any help on the download limits.
Besides Pattern Instruction, most SCD patterns come with A0 Projector file, A4/Letter Pattern Pieces for common home printer. We are pleased to inform only SVG files will be zipped.
From time to time, we will be listing up Ready-To-Ship products as well as opening Pre-Orders for bag-making supplies.
We do not accept returns or exchanges. Please read all listing descriptions carefully before making a purchase.
All the products sold are handcrafted with love by me and inspected prior to shipping. If there are indeed defects that have been overlooked, please email the details and photographs of the defects to firstname.lastname@example.org. This is strictly on a case-by-case basis.
All enquiries must be emailed within 7 days of delivery receipt. Shipping charges are non-refundable.
TURN-AROUND TIME (TAT) FOR IN-STOCK
Please allow up to 5-7 business days (excluding weekend) for an order to be processed and dispatched, as I am running this small shop business by myself.
TURN-AROUND TIME (TAT) FOR PRE-ORDER
Pre-order 4-5 weeks upon CLOSING of pre-order.
Due to limited time and resources, any I would not be able to accept any request on cancellation or exchange. Please check your cart carefully before any payment.
Please ensure that the delivery address provided to us is accurate as we are unable to support any change of delivery location once the order has been handed to our courier partners.
It is the buyer's responsibility for any extra charges once shipment has arrived at destination.